Service Desk
Our Education Service Desk is your go-to for all tech needs, from troubleshooting to complex support requests. We prioritise your issue and provide expert assistance.
Managed services
Fully managed ICT,
shaped around you.
The Core Service provision is managed and coordinated centrally by IDT Services within Telford & Wrekin Council, to ensure a consistent approach with a focus on the flexible and diverse requirements of schools.
Service deskOne place for every tech need
Onsite techniciansFull-time or flexible
Security specialistProactive protection
Microsoft 365Tailored and secured
What we offer
Core services for a smooth-running school.
Here's a brief overview of our managed services. Get in touch to discuss your requirements, or see Additional Offerings for further solutions.
Onsite Support Technician
Tailor our technician service to your school, from full-time to flexible schedules. Upgrade to Strategic Gold Support for dedicated attention.
Security
A dedicated Security Specialist, advanced tools and active participation in cyber security initiatives keep your network protected against threats.
Anti-Virus
Powered by Microsoft Intune, it automatically updates and scans every device. Students can't disable it, and we offer it for personal devices too.
Backup
Nightly backups to an off-site location. Microsoft 365 data is retained for 93 days, so files can easily be restored to previous versions.
Disaster Recovery Planning
In an emergency, priority systems switch to our backup site and we restore other services in stages until full operation resumes.
File Services
Secure file storage on both our data centre and Microsoft 365, with the support and infrastructure for a seamless transition.
Microsoft Office 365 email and calendar services, accessible anytime, anywhere from your devices.
Microsoft 365
Microsoft 365 tailored with bespoke developments and underpinned by security policies to meet the highest standards.
Managed device service
One consistent experience, in class and at home.
Microsoft Intune manages devices, apps and data securely. It's part of Microsoft 365 and creates a consistent experience for students and staff, at home and in the classroom. We support both shared and 1:1 device schemes.
School branding
- Wallpaper
- Lock screen
- Logos
- Browser homepages
Safe & secure classrooms
- Senso classroom management
- BitLocker encryption & anti-virus
- E-Safety
- Device restrictions
Device types
- Desktops
- Laptops
- Tablets
- Mobiles
Cloud technology
- OneDrive
- SharePoint
- Microsoft 365
- Bring your own device
Lists include but are not limited to the items shown.